Terms and Conditions

1 GENERAL PROVISIONS

These Regulations define the rules for using the Website, including the rights and obligations of the User and the Service Provider.
By using the Website and the Services offered through it, the User accepts and is obliged to comply with its provisions.
The Regulations are available throughout the existence of the Website, including in PDF format, and access to their content is possible, among others, by clicking on the "Regulations" link in the footer of the Website.
The following capitalized terms used in the text of the Regulations have the following meanings:
Website – an online service operated by the Service Provider available at furiafuriafuriafuria.com and furiasecurity.com, through which the User can use the Services;
User – a legal person, an organizational unit without legal personality but capable of acquiring rights and incurring obligations in its own name, or a natural person with full legal capacity who uses the Website and the services provided by it;
Service Provider – Kacper Sasinowski, operating a business under the name POSTĘP Kacper Sasinowski, at Chrościckiego 83/167, 02-414 Warsaw, registered in the Central Register and Information on Economic Activity under NIP number 5223303556, holding REGON statistical number 529046188;
Services – services provided electronically within the meaning of the Act of July 18, 2002, on the provision of services by electronic means (Journal of Laws of 2024, item 1513, as amended);
Regulations – these Regulations of the Website, binding pursuant to Article 8(1) of the Act of July 18, 2002, on the provision of services by electronic means (Journal of Laws of 2024, item 1513, as amended);
User – a natural person entering into a legal transaction with an entrepreneur not directly related to their business or professional activity;
Intermediary Services – intermediary services within the meaning of Regulation (EU) 2022/2065 of the European Parliament and of the Council on a Single Market For Digital Services and amending Directive 2000/31/EC (Digital Services Act) (Official Journal of the European Union L of 2022, No. 277, p. 1, as amended);
Service Recipient – a User for whom an Intermediary Service is provided by the Service Provider;
Work – a work within the meaning of Article 1(1) of the Act of February 4, 1994, on Copyright and Related Rights (Journal of Laws of 2022, item 2509);
Content – texts, graphics, or multimedia, including works within the meaning of the Act on Copyright and Related Rights, and images of natural persons, made available through the Website;
Sales Agreement – a sales agreement within the meaning of the provisions of the Civil Code concluded remotely between the User and the Service Provider, the content of which consists of the Order and the Regulations;
User with Consumer Rights – a natural person entering into an agreement directly related to their business activity, when the content of this agreement indicates that it is not of a professional nature for them, resulting in particular from the subject of their business activity, made available on the basis of the provisions on the Central Register and Information on Economic Activity;
Product – goods or digital content that may be the subject of a Sales Agreement.
Contact with the Service Provider is possible via:

email address: sklep@furiafuriafuriafuria.com,
phone number: +48 500221900,
contact form available on the website in the "Contact" tab.

2 TYPES AND SCOPE OF SERVICES PROVIDED THROUGH THE WEBSITE

The Service Provider provides the User with free electronic Services through the Website, including in particular:

Customer Account;
order placement system for concluding a Sales Agreement;
possibility to view published Content;
direct access to websites other than the Website operated by the Service Provider, its partners and third parties.

The Service Provider may provide Intermediary Services to the User through the Website, enabling the posting of Content or other elements on the Website at the User's own request and independently of the Service Provider.
Unless otherwise indicated in the further part of the Regulations, the agreement for the provision of the Service is concluded with the User when they use the given Service and remains valid until the use of that Service is terminated.
On the Website, the User has the option to create an individual Customer Account. The Account is a service that allows for more convenient use of the Website by saving and storing address data necessary for efficient delivery of ordered Products. In addition, the Account allows for monitoring the status of placed Orders, access to purchase history, and using other available functionalities.
To create an Account, you must fill out the registration form, accept the Regulations, and click the "Create Account" or equivalent button. After completing the registration process, a confirmation of Account creation will be sent to the provided email address. Upon receipt of the confirmation email, an agreement for the provision of electronic services regarding the Account service is concluded between the User and the Service Provider. This agreement is concluded for an indefinite period, and detailed information regarding its termination options can be found in the further part of the Regulations.
The User has the right to withdraw from the agreement for the provision of electronic services concluded remotely with the Service Provider, without giving any reason, within 14 days from its conclusion.

The User, regardless of the right indicated in point 6, may at any time and without giving a reason, terminate the agreement for the provision of electronic services concluded with the Service Provider with a 14-day notice period.

Statements of withdrawal from the Agreement or its termination may be sent by the User to the Service Provider's business address or via email to sklep@furiafuriafuriafuria.com. The User may use the withdrawal form template provided as Appendix No. 1 to the Regulations.

3 TECHNICAL REQUIREMENTS FOR USING THE WEBSITE

To use the Website, it is necessary to have:

A computer, laptop, or other multimedia device with internet access;
An internet browser: Mozilla Firefox, Microsoft Edge, Opera, Google Chrome, Safari in a version from the last 24 months;
Recommended minimum screen resolution: 1024x768;
Cookies and Javascript enabled in the internet browser.
Using certain services provided by the Website requires access to email.

The Service Provider ensures technical and organizational measures appropriate to the degree of threat to the security of the Services provided and the correctness of the data made available. The use of the Services involves typical risks associated with transmitting data over the Internet, such as their dissemination, loss, or unauthorized access.
Links to other websites may be placed within the Website, and cookies from other entities may be saved on the User's device while using the Website. For security reasons, it is recommended that every User familiarize themselves with the privacy policy and cookie rules, if available, before using resources from other websites or services. If they are not available, it is suggested to contact the administrator of the given website or service to obtain the necessary information. At the same time, the User should exercise caution when using content or sharing their data on the aforementioned websites, as these websites are independent of the Service Provider.

4 RULES FOR USING THE WEBSITE

The Website may be used by a User who is a natural person with full legal capacity, or a legal person, or an organizational unit without legal personality but capable of acquiring rights and incurring obligations in its own name. If the User has only limited legal capacity, in order to use the Website, they should obtain legally effective consent from their legal representative to conclude an agreement for the provision of services or a Sales Agreement and present this consent if requested.
Sales Agreements concluded within the Online Store are typical agreements commonly concluded in minor, everyday matters.
The use of the Website, including agreements concluded through it, is subject to Polish law. In the case of Users who are Consumers, the above choice of law does not exclude the protection granted to them based on the absolutely binding provisions of the law of the country in which the User has their habitual residence.
By using the Website, the User undertakes in particular to:

act in accordance with applicable law, principles of social coexistence, and good customs;
not disrupt the functioning of the Website;
not infringe the rights and freedoms of other persons or entities, including personal rights;
not provide or use personal data of other persons and to keep their own personal data up-to-date;
not provide, transmit, or publish unlawful and illegal content.

The Website User is also obliged not to provide, transmit, or publish Content that is:
vulgar, indecent, profane, scandalous, or otherwise controversial, including the publication of private information;
infringing or potentially infringing the personal rights of any third parties;
in the form of threats or insults, with an intimidating tone, or promoting hatred;
infringing in any way the rights obtained by third parties, including without limitation product, trade, company, and origin marks, infringing copyrights;
promoting, encouraging, or offering instructions for illegal activities, especially hacking, cracking, or phreaking;
containing software, information, or other materials containing viruses, "Trojan horses", "bugs", or other harmful or destructive elements;
containing erotic content, of a lewd or indecent nature.
containing advertising messages, to the extent that this has not been separately agreed with the Service Provider.
Illegal content, as referred to in point 3(e), means information provided by the User or a third party as part of the Intermediary Services, which, in itself or by reference to a specific action, is not compliant with generally applicable law. Illegal content may include, in particular, content infringing copyright, discriminatory, offensive, vulgar, hate speech, or otherwise infringing personal rights, as well as the presentation of products and information about them that do not meet specific legal requirements or infringe the rights of other entities.
Within the scope of the Intermediary Services provided by the Website, no prior or automated identification and verification of illegal content or content inconsistent with the Regulations is carried out.
The Service Provider may become aware of illegal content posted on the Website independently, but may also receive information about its existence from any person or entity, including trusted whistleblowers.
Upon receiving information about the presence of illegal content on the Website, all decisions concerning it are made by persons with appropriate knowledge and competence.
Anyone who has identified illegal content on the Website has the possibility to report this fact to the Service Provider. Reports of illegal content can be made to the email address: sklep@furiafuriafuriafuria.com.
A report, as referred to in point 10, to be effective, should contain:

a sufficiently substantiated explanation of the reasons why the notifier alleges that the relevant information constitutes illegal content;
a clear indication of the exact electronic location of the information, such as the exact URL or URLs, and, where appropriate, additional information enabling the identification of the illegal content, depending on the type of content and the specific type of intermediary service;
the name and surname or name and email address of the notifier, except for a notification concerning information considered to be related to one of the crimes referred to in Articles 3-7 of Directive 2011/93/EU;
a statement confirming the notifier's good faith belief that the information and allegations contained in the notification are accurate and complete.

When the Service Provider gains knowledge or notice of the existence of illegal content on the Website, it will immediately remove it or prevent access to it.
In the event that the service recipient provides illegal content or content inconsistent with the Regulations, the Service Provider may also apply:
restriction of the visibility of certain information, including its removal, blocking access, de-ranking;
suspension, termination, or other restriction of monetary payments;
suspension or termination of the service in whole or in part;
suspension of the account or termination of the agreement for the provision of services by electronic means in the scope of the account (if the account service is provided).
The decision, along with its justification, made as a result of the notification of the given content, will be sent to the e-mail address of the notifier and the interested service recipient.
The Service Provider, when applying the measures referred to in points 11 and 12, always acts with respect for the fundamental rights of service recipients, as well as freedom of expression and information. At the same time, it provides the interested service recipients with the justification for the measures it has applied.
The Service Provider is legally obliged, in the event of receiving an order from an authorized judicial or administrative body, to take the actions specified therein or to provide the indicated information. If the above actions concern the service recipient or the content provided by them, the Service Provider will inform them about receiving such an order within the period specified therein or, if no such period is specified, then at the latest when the given actions are taken.
The Service Provider reserves the right to block the User's access to the Website or its individual functions if the User's actions are harmful to the Website or other Users, or if the User significantly violates the provisions of these Regulations. If the User is a Consumer, the Service Provider may exercise the above right provided that the User has been previously and unsuccessfully called upon to cease the violations within a specified period.
The Service Provider has designated contact points for the authorities of the member states, the Commission and the Digital Services Board, and contact points for service recipients, which can be used by contacting the Service Provider via the e-mail address: sklep@furiafuriafuriafuria.com.

5 SERVICE COMPLAINTS

The User has the right to submit complaints regarding the operation of the Website and the provision of Electronic Services.
Complaints may be submitted in any form, however, it is recommended to submit them in writing to the electronic address sklep@furiafuriafuriafuria.com or to the address of the Service Provider's place of business.
In order to expedite the complaint process, it is recommended that the User provides in the complaint description: (1) information and circumstances regarding the subject of the complaint, in particular the type and date of the irregularity; (2) the request and (3) the contact details of the complainant.
A response to the complaint will be provided within 14 days of its delivery to the Service Provider.
The response to complaints is always provided on a durable medium, and if the complaint was submitted electronically, the response to it can also be sent to the electronic address of the complainant.
Additionally, at the address: http://ec.europa.eu/consumers/odr/ an online platform for out-of-court dispute resolution between Users and entrepreneurs at the EU level (ODR platform) is available. The ODR platform is an interactive and multilingual website with a one-stop shop for Users and entrepreneurs seeking out-of-court resolution of disputes concerning contractual obligations arising from an online sales contract or service contract. The ODR platform accepts submissions until March 19, 2025.

6 OBLIGATIONS AND SCOPE OF LIABILITY OF THE SERVICE PROVIDER

The information contained in the Website, and posted by the Service Provider, has been collected or prepared in good faith.
The Service Provider will take all actions aimed at ensuring continuous access to the Website. The Service Provider has the right to temporarily suspend the operation of the Website for a valid reason, in particular such as technological work, maintenance, failures, without prior notification to Users of this fact.

7 INTELLECTUAL PROPERTY

All rights to the Website are reserved (unless otherwise indicated). The reservation of rights applies to both the content of the site – its text and graphic elements, as well as the design and layout of individual pages of the Website. The use of the Website by Users does not entail the transfer of any proprietary copyrights to the Content or databases located on the Website to them.
In relation to the Content and works published on the Websites, Users are obliged to comply with the provisions of the Act of February 4, 1994, on copyright and related rights (Journal of Laws of 2022, item 2509), the Act of July 27, 2001, on the protection of databases (Journal of Laws of 2021, item 386), the Act of April 16, 1993, on combating unfair competition (Journal of Laws of 2022, item 1233), and the Act of June 30, 2000, Industrial Property Law (Journal of Laws of 2023, item 1170).
The Service Provider states that any copying, modifying, or transmitting of all or part of the Services, to the extent that it is not necessary for the ordinary use of the Service, without the written consent of the Service Provider is prohibited (except for specific cases indicated in the act).

8 PRIVACY PROTECTION

The data controller of personal data is the Service Provider, whom the User can contact via e-mail at sklep@furiafuriafuriafuria.com or by sending correspondence directly to the Service Provider's address indicated in paragraph 1 section 1 of the Regulations.
The User's personal data may be processed based on:
necessity for the performance of a contract or to take steps prior to entering into a contract (Article 6(1)(b) of the GDPR), separately for the purpose of: fulfilling purchases - placing orders or registering a Customer account, handling reported complaints;
consent (Article 6(1)(a) of the GDPR), separately for the purpose of: choosing the preferred form of receiving marketing information; automated processing of personal data aimed at preparing an offer including special discounts and promotions;
legitimate interest of the Administrator (Article 6(1)(f) of the GDPR), separately for the purpose of: marketing of the Service Provider's products and services, including for analytical and profiling purposes, where the legitimate interest is to conduct direct marketing of own products and services. Data profiling aims to examine customers' purchasing preferences and, as part of customer care, to prepare an offer of products or services taking into account purchasing preferences; conducting customer opinion surveys, based on the answers provided in the survey, where the legitimate interest is to improve the quality of service and provided services; contact - providing information, where the legitimate interest is customer care and answering questions asked; pursuing claims related to the concluded contract, where the Administrator's legitimate interest is the ability to pursue and protect against potential claims;
legal obligation (Article 6(1)(c) of the GDPR) to fulfill obligations arising from legal provisions, including accounting regulations and tax obligations.
Personal data may be entrusted to entities processing personal data on behalf of the Administrator, provided that such entities process data based on agreements concluded with the Administrator and strictly in accordance with their instructions.
Furthermore, personal data may be shared with, among others: insurance companies, banks, companies providing equipment servicing and post-warranty services, manufacturers and authorized service centers, and entities providing postal services. Your personal data may also be shared with entities authorized to do so based on legal regulations.
Data collected for the purpose of registering a Customer account or making purchases will be processed for the period of order fulfillment and account operation (only if the "Register" option is selected in the shopping cart). Personal data will also be processed for the period allowing for the consideration of complaints, including storage until the expiration of potential claims or the expiration of the archiving obligation resulting from legal provisions, in particular the obligation to store accounting documents. Data processed for the purpose of conducting customer opinion surveys will be processed during the duration of the survey, including the analysis of its results.
Providing personal data by the User is voluntary, but may be necessary for the use of individual Services, including in particular for the conclusion of a sales contract.
The User has the right to request access to their personal data, rectification, erasure or restriction of processing, or the right to object to processing, as well as the right to data portability.
The User has the right to withdraw the expressed consent to the processing of their personal data at any time. The withdrawal of consent does not affect the lawfulness of the processing of the User's personal data performed on the basis of the granted consent before its withdrawal. In case of doubts as to the correctness of personal data processing by the Service Provider, the User has the right to lodge a complaint with the supervisory authority.
The Service Provider does not use systems for automated decision-making.

10 SALES AGREEMENTS

10.1. Conclusion of the Agreement

The Website enables the User to conclude distance sales agreements with the Service Provider.
Announcements, advertisements, price lists, and other information posted on the Website should, in case of doubt, be interpreted not as an offer, but as an invitation to conclude a contract. Furthermore, the prices indicated on the Website are gross prices (including tax).
In order to conclude a Sales Agreement, the User must correctly place an Order for the Product they wish to purchase. Placing an order involves the following steps:

searching for a specific Product on the Website and selecting the version or model of that Product that interests the User,
clicking the "Add to cart" button on the product page. The User acknowledges that adding a Product to the Cart does not constitute a reservation.
going to the Cart tab and selecting from the available options the type of Product delivery and payment,
filling in the data necessary to place an order. If the User has an Account, they can log in, and the Order data will be automatically populated with the data assigned to the Account by the User.
expressing formal consents at least to the extent necessary to place the Order, including in particular familiarizing themselves with and accepting the entirety of the Regulations, if this has not been done by the User earlier;
clicking the "Order and pay" button, which signifies your confirmation of the correctness of the data contained in the Order form and the submission of the Order to the Service Provider;
paying for the Order according to the chosen payment method. Depending on the chosen payment method, you may be redirected to the websites of an external payment service provider to make the payment.

The User is informed about the total price of the Product, including taxes, which is the subject of the Order, as well as the costs of its delivery (including transport, delivery, and postal services fees) and any other potential costs, during the ordering process, including at the moment of expressing the will to be bound by the Sales Agreement.
When the Service Provider receives an Order, it sends an e-mail to the User confirming its receipt and the start of verification for its acceptance and fulfillment. Receipt of this message from the Service Provider is not a confirmation of the conclusion of the Sales Agreement, and this message is for informational purposes only.
Reasons for negative verification of an Order and its subsequent cancellation include:

providing false, incorrect, or personal data belonging to another person in the Order form;
placing an Order using automated tools or other automated order placement tools, including bots;
failure to pay for the Order;
placing a wholesale Order or an Order placed for the purpose of further resale of the Products covered by the Order;
placing an Order in violation of generally applicable law;
lack of Product in the Seller's warehouse;

In the event of positive verification of the Order, the Service Provider sends an e-mail to the User containing the Service Provider's confirmation of the fulfillment of the Order or part thereof. This message constitutes confirmation of the conclusion of the Sales Agreement for the Products covered by the Order between the User and the Service Provider, and the moment of its delivery to you is the moment of its conclusion.
Sales Agreements are concluded separately for each Product, unless otherwise specified in separate regulations or Promotion terms or other sales rules that have been made available to the User and to which they have consented.
The User agrees to receive a fiscal receipt or invoice in electronic form to the email address provided during the Order placement.
Immediately, and at the latest upon delivery of the Product to the User, they will receive confirmation of the Sales Agreement on a durable medium, along with all legally required information regarding the agreement and its subject matter.
The User has the opportunity to review the payment methods for Products and their delivery methods available on the Website at the time of concluding the Sales Agreement, by going to the tab in the Online Store specifying payment and delivery methods, and for a given Order directly before placing it. The payment and delivery methods available for a given Order may depend on the Products covered by the Order.
After the conclusion of the Sales Agreement, the Service Provider will deliver the purchased Product to the User within 14 business days from the date of placing the Order.

10.2. METHODS OF PAYMENT FOR THE ORDERED PRODUCT AND DELIVERY FEE FOR THE ORDERED PRODUCT

Possible current payment methods are specified in the Online Store in the "Payment Methods" tab and always on the subpage of a given Product, including at the moment the Customer expresses their will to be bound by the Sales Agreement. Available payment methods may depend on the delivery method or Product chosen by the Customer.
The entity providing online payment services for fast transfers is PayPro S.A.
Available payment methods: Fast online payments, payment cards, traditional bank transfer, BLIK, ApplePay, GooglePay.

Payment cards:
* Visa
* Visa Electron
* Mastercard
* MasterCard Electronic
* Maestro

Order fulfillment will begin after the Online Store receives confirmation of successful payment from the Payment Processor. If the Customer chooses payment by bank transfer, electronic payments, or payment card, order fulfillment will begin on the day the Seller's bank account is credited." or "Order fulfillment will begin after the Online Store receives confirmation of successful payment from the Payment Processor.
Product delivery is carried out by courier companies cooperating with the Online Store, including the operator Apaczka.pl. The logistics operator Apaczka.pl is Alsendo spółka z ograniczoną odpowiedzialnością with its registered office in Warsaw, ul. Franciszka Klimczaka 1, 02-797 Warsaw, entered in the National Court Register (KRS) under number 0000678992, NIP: 8971840043, REGON: 367328934, share capital: PLN 17,412,500.00. Apaczka.pl provides parcel services in cooperation with postal operators and courier companies, including:

Pocztex (Poczta Polska S.A.)
InPost Sp. z o.o. (InPost Courier and InPost Parcel Locker)
DPD Pickup (DPD Polska Sp. z o.o.)
Orlen Paczka (Ruch S.A.)

Current information regarding delivery costs and methods is available in the Online Store in the "Delivery time and costs" tab.

The warranty period is 2 years.
Complaints - The Customer may file a complaint regarding Payments. Complaints are processed in accordance with the payment Operators' rules.
Discount codes have a validity period during which the Customer can use the offered discount. A discount code cannot be combined with any other discount code or other promotions, unless the terms and conditions of a given promotion state otherwise.
If the Customer chooses cash on delivery for the shipment, the Customer is obliged to make payment upon receipt of the shipment. Refusal to accept the Product, despite the setting of an additional appropriate deadline, is a condition for the termination of the Sales Agreement. The Customer may also cancel the Order within the specified period without incurring consequences, which does not prejudice their right to withdraw from the contract.

10.3. Withdrawal from the contract

A User who is a Consumer or a User with Consumer rights has the right to withdraw from the Sales Agreement without stating a reason within 14 days from the date of delivery of the Product covered by the Agreement.
A declaration of withdrawal from the Sales Agreement may be submitted in any form, but it is recommended to send it electronically to the email address specified in the Service Provider's data or via a postal operator to the Service Provider's business address. To withdraw from the Sales Agreement, the User may use the declaration form provided as Appendix No. 1 to the Regulations.
The Service Provider, subject to the exceptions provided for in the User Rights Act, will refund the payments made by the User within 14 days from the date of receiving the declaration of withdrawal from the Sales Agreement:

the price paid for the Product
the costs of delivering the Product to you, with the proviso that if you chose a delivery method other than the cheapest, standard method offered by the Service Provider, the Service Provider is not obliged to refund any additional costs incurred by you.

The refund will be made using the same payment method the User used when placing the Order, or in the event of an objective impossibility, using the most similar payment method, unless the User expressly agreed to another refund method that does not incur any costs for them.
The Service Provider is not obliged to refund the User for costs incurred by the User in connection with returning the Product to the Service Provider as a result of submitting a declaration of withdrawal from the contract.
If the Service Provider has not offered to collect the Product from the User itself, it may withhold the refund of payments received from the User until it receives the Product back or until the User provides proof of having sent the Product back, whichever occurs first.
The User is liable for any reduction in the value of the Product resulting from using it in a manner other than what was necessary to ascertain its nature, characteristics, and functioning.
No later than 14 days from the day on which the User withdrew from the Sales Agreement, the User should return the Product to the Service Provider, unless the Service Provider offered to collect the Product itself. To meet the deadline, it is sufficient to send the Product back before its expiry to the address Chrościckiego 83/167, 02-414 Warsaw.
The right to withdraw from the Sales Agreement does not apply to the User in cases specified in Article 38 of the Consumer Rights Act, including in particular in relation to contracts:

for the provision of services for which the User is obliged to pay a price, if the Service Provider has fully performed the service with the User's express prior consent and if the User was informed before the commencement of the service that after the Service Provider has fulfilled the service, they will lose the right to withdraw from the contract, and acknowledged this;
in which the subject of the performance is a non-prefabricated Product, manufactured according to the User's specifications or intended to satisfy their individualized needs. This particularly includes, as such a Product, a card constituting an NFC Business Card, which may be the subject of a sales agreement between the parties;

10.4. Product Complaints

The Service Provider delivers a Product to the User that complies with the concluded agreement. In the event of non-conformity of the Product with the agreement, the User, being a consumer or a User with consumer rights, is entitled to the rights specified in this chapter (right to lodge a complaint).
The Service Provider is liable for any lack of conformity of the Product with the agreement that existed at the time of its delivery and became apparent within two years from that moment, unless the Product's useful life, specified by the Service Provider, its legal predecessors, or persons acting on their behalf, is longer. It is presumed that any lack of conformity of the Product with the agreement that became apparent within two years from the time of delivery of the Product existed at the time of its delivery, unless proven otherwise or if this presumption cannot be reconciled with the specifics of the product or the nature of the lack of conformity of the Product with the agreement.
With regard to Products with digital elements, the Service Provider is liable for any lack of conformity with the agreement of digital content or a digital service provided continuously, which occurred or became apparent during the period in which they were to be provided in accordance with the agreement. This period may not be shorter than two years from the time of delivery of the Product with digital elements. It is presumed that the lack of conformity of the digital content or digital service with the agreement occurred during this period if it became apparent during this period.
If the Product is non-compliant with the contract, the User may request its repair or replacement.
The Service Provider may replace the Product when the User requests repair, or the Service Provider may repair the Product when the User requests replacement, if bringing the Product into conformity with the contract in the manner chosen by the User is impossible or would incur excessive costs for the Service Provider. If repair and replacement are impossible or would incur excessive costs for the Service Provider, it may refuse to bring the Product into conformity with the contract.
When assessing the excessiveness of costs for the Service Provider, all circumstances of the case are taken into account, in particular the significance of the lack of conformity of the Product with the contract, the value of the compliant Product, and the excessive inconvenience to the User resulting from changing the method of bringing the Product into conformity with the contract.
The Service Provider carries out the repair or replacement within a reasonable time from the moment the User was informed of the lack of conformity with the contract, and without undue inconvenience to the User, taking into account the specifics of the Product and the purpose for which the User acquired it. The costs of repair or replacement, including in particular the costs of postal fees, transport, labor and materials, are borne by the Service Provider.
The User provides the Service Provider with the Product subject to repair or replacement. The Service Provider collects the Product at its own expense.
If the Product is non-compliant with the contract, the User may submit a statement requesting a price reduction or withdrawal from the contract when:
The Service Provider refused to bring the Product into conformity with the contract;
The Service Provider failed to bring the Product into conformity with the contract;
the non-conformity of the Product with the contract persists, even though the Service Provider attempted to bring it into conformity;
the non-conformity of the Product with the contract is significant enough to justify a price reduction or withdrawal from the contract without first resorting to other remedies;
it is clear from the Service Provider's statement or circumstances that it will not bring the Product into conformity with the contract within a reasonable time or without undue inconvenience to the User.
The reduced price must be in such proportion to the price resulting from the contract as the value of the non-conforming Product is to the value of the conforming Product.
The Service Provider shall promptly refund the User the amounts due as a result of exercising the right to a price reduction, no later than 14 days from the date of receiving their statement regarding the price reduction.
The User may not withdraw from the contract if the lack of conformity of the Product with the contract is insignificant. It is presumed that the lack of conformity of the Product with the contract is significant.
In the event of withdrawal from the contract, the User shall immediately return the Product to the Service Provider at the Service Provider's expense. The Service Provider shall refund the User the price immediately, no later than 14 days from the date of receiving the Product or proof of its dispatch.
The Service Provider shall refund the price using the same payment method as used by the User, unless the User has expressly agreed to another refund method that does not incur any costs for them.
The User may submit a complaint in any form, but for the fastest processing, it is recommended that complaints be submitted via email to sklep@furiafuriafuriafuria.com or in writing to the Service Provider's business address.

10.5. Complaints regarding digital content and Products that serve solely as a carrier of digital content

The Service Provider is liable for any lack of conformity of digital content or digital services delivered once or in parts, which existed at the time of their delivery and became apparent within two years from that moment. It is presumed that any lack of conformity of digital content or a digital service with the agreement, which became apparent within one year from the time of delivery of the digital content or digital service, existed at the time of their delivery.
The Service Provider cannot invoke the expiry of the deadline for establishing the lack of conformity of digital content or a digital service with the agreement if this lack was fraudulently concealed.
The Service Provider is liable for any lack of conformity of digital content or a digital service provided continuously, which occurred or became apparent during the period in which they were to be provided in accordance with the agreement. It is presumed that the lack of conformity of the digital content or digital service with the agreement occurred during this period if it became apparent during this period.
The presumptions specified in the points above do not apply if:

the User's digital environment is not compatible with the technical requirements about which the Service Provider clearly and understandably informed them before concluding the contract;
the User, clearly and understandably informed before concluding the contract about the obligation to cooperate with the entrepreneur, to a reasonable extent and using the least burdensome technical means, to determine whether the lack of conformity of the digital content or digital service with the contract in a timely manner results from the characteristics of the User's digital environment, does not fulfill this obligation.

If the digital content or digital service are not compliant with the contract, the User may demand that they be brought into compliance with the contract.
The Service Provider may refuse to bring the digital content or digital service into conformity with the contract if bringing the digital content or digital service into conformity with the contract is impossible or would incur excessive costs for the entrepreneur.
When assessing the excessiveness of costs for the Service Provider, all circumstances of the case are taken into account, in particular the significance of the lack of conformity of the digital content or digital service with the contract and the value of the digital content or digital service that conform to the contract.
The Service Provider shall bring the digital content or digital service into conformity with the contract within a reasonable time from the moment the Service Provider was informed by the User of the lack of conformity with the contract, and without undue inconvenience to the User, taking into account their nature and the purpose for which they are used. The costs of bringing the digital content or digital service into conformity with the contract shall be borne by the entrepreneur.
If the digital content or digital service is non-compliant with the contract, the User may submit a statement requesting a price reduction or withdrawal from the contract when:
bringing the digital content or digital service into conformity with the contract is impossible or would incur excessive costs;
The Service Provider has failed to bring the digital content or digital service into conformity with the contract;
the non-conformity of the digital content or digital service with the contract still exists, even though the Service Provider attempted to bring the digital content or digital service into conformity with the contract;
the non-conformity of the digital content or digital service with the contract is significant enough to justify a price reduction or withdrawal from the contract without first resorting to a remedy;
it is clear from the Service Provider's statement or circumstances that it will not bring the digital content or digital service into conformity with the contract within a reasonable time or without undue inconvenience to the User.
The reduced price must remain in such a proportion to the price resulting from the contract as the value of the non-compliant digital content or digital service bears to the value of the compliant digital content or digital service. If the contract stipulates that the digital content or digital service is supplied in parts or continuously, the time during which the digital content or digital service remained non-compliant with the contract should be taken into account when reducing the price.

The User may not withdraw from the contract if the digital content or digital service is provided in exchange for payment of a price, and the non-conformity of the digital content or digital service with the contract is insignificant. It is presumed that the non-conformity of the digital content or digital service with the contract is significant.

The User may submit a complaint in any form, however, for the fastest resolution, it is recommended that complaints be submitted via email to sklep@furiafuriafuriafuria.com or in writing to the Service Provider's business address.

11 FINAL PROVISIONS

The Regulations are effective from 24.03.2025
The content of the Regulations is available to the User at https:// sklep@furiafuriafuriafuria.com/pl/i/Regulamin/3.
The Service Provider reserves the right to amend the Regulations if a valid reason arises, understood as (closed catalog):

changes in legal regulations governing the conditions, rules and organization of the Website's operation or its use, affecting the mutual rights and obligations of the User or the Service Provider;
changes in the interpretation of legal provisions referred to in point 3 lit a) as a result of court rulings, decisions, recommendations or guidelines of relevant offices or authorities;
change in the method of providing the electronic Service due to technical or technological reasons;
change in the scope and method of providing Electronic Services within the Website, to which the provisions of the Regulations apply, by introducing new, modifying or withdrawing by the Service Provider existing functionalities or services covered by the Regulations.

Information about the change to the Regulations, along with its new content, will be posted on the Website at least 14 days before the changes take effect. Changes to the Regulations that are merely an update of contact or address data or that are beneficial to the User, in particular by granting them additional rights, come into force on the date indicated in the Regulations, and in the absence of such indication - on the date the Regulations are posted on the Website.
Agreements concluded on the Website are concluded in Polish.
Using the Website via a web browser, as well as making a phone call to the Service Provider, may involve the need to incur costs of connecting to the Internet (data transmission fee) or telephone connection costs, in accordance with the tariff plan of the service provider used by the Service User.
In matters not regulated by these Regulations, generally applicable provisions of Polish law shall apply. The choice of Polish law under these Regulations does not deprive the User, who is a Consumer, of the protection granted to them under provisions that cannot be excluded by agreement between the Service Provider and the Consumer, by virtue of law that, according to the relevant regulations, would be applicable in the absence of a choice.
The provisions of these Regulations do not exclude or limit any rights of the User who is a Consumer or a User with consumer rights under absolutely binding legal provisions, and any doubts should be interpreted in favor of the User who is a Consumer. In the event of any unintentional inconsistency of the provisions of these Regulations with the above provisions, these provisions shall prevail and shall be applied by the Service Provider.

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